Lumen Photon Therapy Repairs

WELCOME TO LUMEN PHOTON THERAPY

Your Light Therapy Source!

The FDA has approved our powerful, conveniently-sized models as capable of offering:
1) Increased local circulation (important for people with restricted circulation in the extremities) 2) Reduction of pain (neck, back, joint, etc.) 3) Improved range of motion 4)Muscle relaxation, offering decrease of tension and spasms

Repairs

Warranty Policy
Lumen Photon Therapy, Inc. offers a 1 year limited, in-house manufacturer's warranty on all products. In special cases, Lumen Photon Therapy, Inc. will extend beyond the 1 year manufacturer's warranty. If the item is damaged due to obvious and/or gross neglect, or any other manner in which the product did not fail due to design and/or build, Lumen Photon Therapy, Inc. will still repair the unit if desired, but will contact the owner before repairs as a small service fee may be necessary. Lumen Photon Therapy, Inc. will also repair units outside of warranty for a small service fee. Fee is dependent upon unit condition, and can only be judged at our location. Please call or email for shipping and repair cost estimates. Out of warranty customers are responsible for all shipping costs.

Domestic Warranty Claim Procedure
To have your unit replaced or repaired under warranty, please fill out the form below (or .pdf for printing). Include the printed repair request sheet in the package so we can accurately and rapidly repair your unit. Failure to include the repair request sheet will result in delays in processing your repair. Please fill out information to the best of your ability. Turn-around time varies with shipping times, production demands, etc. The average turn-around time, depending upon location, is usually 3-4 weeks. This is due to transit time. Units will be repaired and returned as expeditiously as possible. If you would like a copy of the tracking number when we ship it, please include your email address.

International Warranty Claim Procedure
To have your unit repaired or replaced under the 1 year warranty, please contact a member at Lumen Photon Therapy, Inc. first via email or call us at 828-863-4834. International repairs usually carry special conditions, and not all failures are covered under warranty due to different power systems, customer modifications, etc. Furthermore, return shipping for international units is the customer's responsibility. Lumen Photon Therapy, Inc. will only pay for domestic shipping on warranty returns. Please contact us before returning your unit to get an accurate shipping quote. If units do not arrive to the destination and customer did not request shipping insurance, Lumen Photon Therapy, Inc. cannot be held liable for the loss.
If you have already contacted a member at Lumen Photon Therapy, Inc. and received authorization, please fill out the form below (or .pdf for printing). Units returned to Lumen Photon Therapy, Inc. without authorization, payment for return shipping, and/or proof of purchase will be returned to sender after one attempt is made to contact sender.

Out-of-Warranty Policy
For a small fee, all units produced by Lumen Photon Therapy, Inc. may be repaired. The price ranges depending upon the severity of the damage. For information on whether or not your unit is servicable at our facility, please call us at 828-863-4834 or email. Out of warranty customers are responsible for all shipping costs.

Pricing
Repair costs vary depending on the unit and type of damage. However, the average cost is usually below 10% of the original purchase price. For an accurate quote, we require the user to send the unit to our facility for a diagnosis. The diagnosis is free, but we require $15 for return shipping whether or not the unit is repaired at our facility.

Sending a Unit In
To send a unit in, simply fill out the form. Make sure you fill the form out completely, and please include the entire unit for diagnosis. While it may seem that the problem is localized to a certain component, often times a different component is at fault. If you would like to pay by credit card and include your credit card number on the form, you may do so at your will.

Repair Request Form Instructions
1. Verify the below information is correct
2. Print this form (click here for .pdf)
3. Package complete unit (power supply, controller, pad(s), etc.) into box along with this form and a copy of your sales receipt.
Note: A COPY OF THE SALES RECEIPT IS REQUIRED
4. Ship the package to the following address:
Lumen Photon Therapy, Inc.
Attn: Warranty Repair
1405 Chesnee Rd.
Colombus, NC 28722
(828)863-4823

Note: You are responsible for paying return shipping costs. Lumen Photon Therapy, Inc. will NOT return your unit without payment for return shipping costs.
Contact Information
First Name:
Last Name:
Address:
Address (Ste/Apt/Unit):
City:
Province/Terr:
Postal Code:
E-mail Address:
Phone Number:
Product Information
Model(s):
Purchase Date:
Description of Problem: